## 3.2 Client Information Management (FR-CLIENT)

### FR-CLIENT-001: Client Profile Creation

- Required fields: name, contact information (email, phone), client type (individual, corporate, government)
- Email format validation and phone number formatting
- Unique client identifier generation (format: CLT-YYYY-####)
- Automatic conflict check before saving new client
- Potential conflict flagging for partner review with conflict details
- Permanent conflict check history storage with date and results
- Client status tracking (prospective, active, inactive, former)

### FR-CLIENT-002: Conflict Checking

- Search existing clients, matters, and opposing parties by name
- Family member and business affiliation checking
- Display list of potential conflicts with relationship details
- Partner approval workflow for proceeding despite identified conflicts
- Documented waiver storage for approved conflicts
- Permanent conflict check history with searchable archive
- Conflict alerts when adding opposing parties to matters

### FR-CLIENT-003: Client Communication History

- Log all client communications (email, phone, in-person meeting, video call)
- Link communications to specific matters when applicable
- Chronological communication timeline display
- Staff notes about communication content and outcomes
- Communication search by date range, matter, type, keyword
- Email integration for automatic communication logging
- Attachment support for meeting notes and call summaries

### FR-CLIENT-004: Client Trust Account Tracking

- Separate trust balance for each client
- Trust transaction history with complete audit trail
- Trust account statement generation for clients
- Alert when trust balance approaches zero
- Trust replenishment reminders

## 3.3 Matter (Case) Management (FR-MATTER)

### FR-MATTER-001: Matter Creation

- Required fields: client, matter type, practice area, responsible attorney, billing arrangement
- Unique matter number generation (format: YYYY-####)
- Client conflict check validation before matter creation
- Billing arrangement selection: hourly, fixed fee, contingency, hybrid
- Optional fields: court information, case number, opposing parties, opposing counsel, statute of limitations date
- Confirmation email to responsible attorney and assigned team members
- Automatic matter folder creation in document management

### FR-MATTER-002: Matter Team Assignment

- Responsible attorney can assign/remove team members
- Team role assignment: lead attorney, associate attorney, paralegal, legal assistant
- Automatic access inheritance to matter documents and information
- Team change logging with timestamp and authorizing user
- Immediate access revocation for removed team members
- Team member workload visibility

### FR-MATTER-003: Matter Status Management

- Status options: intake, active, on-hold, closed, archived
- Role-based status change permissions (partners: all statuses, associates: limited)
- Matter closure workflow with confirmation and required reason
- Invoice validation: all invoices paid or written-off before closure
- Task validation: all tasks completed or cancelled before closure
- Read-only enforcement for closed matters after 30 days
- Automatic archival after configurable period (default: 7 years)

### FR-MATTER-004: Statute of Limitations Tracking

- Prominent statute date display on matter page with countdown
- Warning email 90 days before statute expiration
- Critical alert email 30 days before expiration
- Dashboard widget for matters with expiring statutes (next 90 days)
- Prevention of marking matter inactive if statute not expired
- Statute extension workflow with approval and documentation

### FR-MATTER-005: Opposing Parties and Counsel Tracking

- Multiple opposing parties per matter
- Opposing counsel contact information and bar numbers
- Automatic conflict check when adding opposing parties
- Communication tracking with opposing counsel
- Service of process tracking for opposing parties

## 3.4 Document Management System (FR-DOC)

### FR-DOC-001: Document Upload and Storage

- File upload support up to 100MB per document
- Supported formats: PDF, DOCX, XLSX, TXT, JPG, PNG, MSG, EML
- Required metadata: document title, document type, matter association
- Unique document identifier generation
- Automatic metadata capture: uploader, upload date/time, file size, MIME type
- Upload confirmation with direct document link
- Bulk upload support (multiple files simultaneously)

### FR-DOC-002: Document Version Control

- Automatic version creation for same document name uploads
- Sequential version numbering (v1, v2, v3…)
- Complete version history retention with full metadata
- Previous version download capability
- Version comparison: display uploader, upload date, file size changes
- Current version marking and quick access
- Version rollback capability with approval workflow

### FR-DOC-003: Document Access Control

- Matter team member access only (default)
- Partner access to all firm documents
- Document owner sharing with specific users or roles
- Complete document access logging (viewer, view timestamp, IP address)
- Confidential document marking (partner-only access)
- External sharing with expiring links (for client portal)
- Download tracking and prevention options

### FR-DOC-004: Document Templates

- Template library for common legal documents
- Template categories: pleadings, contracts, letters, forms, motions, briefs
- Merge fields for automatic population: client name, matter details, dates, attorney information
- Template-based document generation
- Custom template creation by users
- Template versioning and approval workflow

### FR-DOC-005: Document Search and Organization

- Full-text search within documents (OCR for scanned PDFs)
- Filter by document type, date range, uploader, matter
- Tag-based organization with custom tags
- Folder structure within matters
- Bulk document operations (move, tag, share)
- Recently viewed documents quick access

### FR-DOC-006: Document Retention and Deletion

- Prohibition of permanent deletion from active matters
- Closed matter document retention per firm policy (configurable)
- Document deletion requiring partner authorization
- Complete audit trail for all deletions
- Legal hold capability to prevent deletion
- Automated retention policy enforcement

## 3.5 Time Tracking & Billing (FR-TIME)

### FR-TIME-001: Time Entry Creation

- Manual time entry fields: date, duration (hours/minutes), description, matter, task type
- Real-time timer with start/stop/pause functionality
- Billable vs non-billable designation
- Automatic hourly rate application based on user role and matter billing arrangement
- Rate override capability with required justification
- Minimum billable increment: 0.1 hours (6 minutes)
- Draft status until user submission
- Timer auto-save every 60 seconds to prevent data loss

### FR-TIME-002: Time Entry Validation

- Rejection of time entries exceeding 24 hours per day per user
- Rejection of future-dated time entries
- Warning for time entries older than 30 days
- Partner approval requirement for time entries older than 90 days
- Active matter validation for billable time entries
- Description requirement (minimum 10 characters)
- Duplicate time entry detection and warning

### FR-TIME-003: Time Approval Workflow

- Draft time entry submission for approval
- Responsible attorney notification of pending time entries
- Approval actions: approve, reject, request revision
- Rejection requiring written reason/feedback
- Approved time entry locking (edit prevention)
- Partner unlock capability with reason logging in audit trail
- Batch approval support for multiple time entries
- Only approved time available for invoicing

### FR-TIME-004: Time Reports

- Time summary by user, matter, date range, or client
- Billable vs non-billable hours breakdown
- Total time value calculation based on rates
- Export to PDF, Excel, CSV formats
- Filter by approval status (draft, pending, approved, invoiced)
- Attorney utilization reports (billable / available hours)
- Matter profitability analysis (billed time vs actual cost)

### FR-TIME-005: Time Entry Templates

- Save frequently used time entry descriptions as templates
- Quick-add timer start from template
- Template categories by task type
- Firm-wide template library for common tasks

## 3.6 Expense Management (FR-EXPENSE)

### FR-EXPENSE-001: Expense Entry

- Required fields: date, amount, expense type, description, matter
- Expense type categories: filing fees, expert witness fees, travel, copies, postage, court reporter, research, other
- Billable vs non-billable designation
- Receipt attachment requirement for expenses over $50
- Active matter validation
- Draft status until submission
- Multiple expense entries from single receipt support

### FR-EXPENSE-002: Expense Approval Workflow

- Submitted expenses require responsible attorney approval
- Expenses over $500 require partner approval
- Approval workflow identical to time entries (approve, reject, request revision)
- Only approved expenses available for invoicing
- Expense reimbursement tracking for staff expenses

### FR-EXPENSE-003: Expense Reports

- Expense summary by matter, type, date range
- Billable vs non-billable expense breakdown
- Pending reimbursement reports for staff
- Export to PDF, Excel, CSV formats

## 3.7 Invoicing & Payment Processing (FR-INVOICE)

### FR-INVOICE-001: Invoice Generation

- Invoice creation from approved time entries and expenses only
- Invoice header: client details, matter description, invoice date, due date
- Line item detail: date, description, hours/quantity, rate, amount
- Automatic subtotal calculation
- Tax application based on jurisdiction configuration (configurable tax rates)
- Sequential invoice number assignment (format: INV-YYYY-####)
- Default payment terms: 30 days (configurable per client)
- Custom invoice notes and payment instructions

### FR-INVOICE-002: Invoice Status Management

- Invoice status workflow: draft, sent, viewed, partial payment, paid, overdue, cancelled, written-off
- Draft invoice editing capability
- Read-only enforcement when invoice sent
- Automatic overdue status on day after due date
- Payment received updating status to paid or partial payment
- Cancelled invoice releasing time/expenses for re-invoicing
- Write-off capability with partner approval and reason documentation

### FR-INVOICE-003: Invoice Delivery

- Email delivery as PDF attachment to client
- Email content: payment instructions, due date, payment link
- Client portal invoice viewing
- Invoice open tracking (email open and PDF view tracking)
- Resend invoice capability
- Invoice preview before sending

### FR-INVOICE-004: Payment Reminders

- Automated reminder schedule: 3 days before due date, on due date, 7 days overdue, 14 days overdue
- Reminder email referencing invoice number, amount, and matter
- Reminder cessation when payment received
- Manual reminder sending capability
- Configurable reminder templates

### FR-INVOICE-005: Invoice Adjustments

- Write-off capability for uncollectible invoices (partner approval required)
- Credit memo generation for invoice corrections
- Discount application with approval workflow
- Invoice voiding with complete audit trail

### FR-PAY-001: Payment Recording

- Required fields: payment date, amount, payment method, reference number
- Payment methods: check, credit card, debit card, wire transfer, ACH, trust account withdrawal
- Payment allocation across multiple invoices
- Partial payment support with remaining balance calculation
- Automatic payment receipt generation and email delivery
- Unapplied payment holding for future invoice allocation

### FR-PAY-002: Online Payment Processing

- Payment gateway integration (Stripe, PayPal, Square)
- Credit card payment through client portal
- Real-time payment authorization
- Payment success confirmation display with receipt
- Payment failure error display with retry option
- Immediate email receipt delivery to client
- PCI compliance for card data handling (tokenization)

### FR-PAY-003: Payment Reports

- Payment summary by date range, client, payment method, matter
- Outstanding balance report with aged receivables
- Accounts receivable aging: 0-30, 31-60, 61-90, 90+ days
- Collection efficiency reports
- Export to PDF, Excel, CSV formats
- Revenue recognition reports

## 3.8 Trust Account Management (FR-TRUST)

### FR-TRUST-001: Trust Deposits

- Required fields: client, deposit date, amount, source/description
- Separate trust balance maintenance per client
- Automatic trust receipt generation for client
- Immediate client trust balance increase
- Depositor user logging in transaction record
- Bank deposit reference number capture
- Trust deposit notification email to client

### FR-TRUST-002: Trust Withdrawals

- Required fields: client, amount, reason, supporting document (invoice or expense)
- Sufficient trust balance validation before withdrawal authorization
- Invoice or expense authorization reference requirement
- Partner or authorized user approval workflow
- Negative trust balance prevention (hard block)
- Withdrawal confirmation email to client
- Withdrawal reasons: earned fees, authorized expenses, refund to client

### FR-TRUST-003: Trust Reconciliation

- Monthly trust reconciliation report generation
- Report sections: beginning balance, deposits, withdrawals, ending balance
- Individual client balance listing
- Validation formula: sum of client balances = total trust account balance
- Discrepancy flagging and investigation workflow
- Partner approval requirement for reconciliation report
- Bank statement import and comparison
- Three-way reconciliation: bank balance, book balance, client ledger total

### FR-TRUST-004: Trust Compliance

- Complete immutable transaction history
- Transaction reversal instead of deletion (with reversal reason)
- Immutable client linkage for all transactions
- Minimum 7-year transaction history retention
- Bar association compliance report export
- IOLTA account support and interest allocation
- Trust account audit trail with complete user activity log

### FR-TRUST-005: Trust Account Alerts

- Low balance alerts when client trust balance below configured threshold
- Negative balance prevention with real-time validation
- Unallocated deposit alerts (deposits not linked to matters)
- Stale balance alerts (no activity in 12+ months)
- Reconciliation due date reminders

## 3.9 Task & Deadline Management (FR-TASK)

### FR-TASK-001: Task Creation

- Required fields: title, description, matter, assignee, due date, priority
- Priority levels: low, normal, high, urgent, critical
- Task types: general, deadline, filing, hearing, research, client meeting, discovery
- Automatic assignee notification on task creation
- Task visibility on assignee dashboard and calendar
- Recurring task support (daily, weekly, monthly)

### FR-TASK-002: Deadline Tracking

- Deadline task type with specific due date and time
- Prohibition of deadline task deletion (cancellation only with required reason)
- Automated reminder schedule: 7 days, 3 days, 1 day, 2 hours before deadline
- Missed deadline flagging on dashboard with alert
- Deadline completion confirmation requirement
- Statute of limitations integration (automatic deadline creation)

### FR-TASK-003: Task Dependencies

- Prerequisite task linking capability
- Dependent task start prevention until prerequisite completion
- Task dependency chain visualization
- Warning alerts when prerequisite task behind schedule
- Critical path identification for complex matters

### FR-TASK-004: Task Management

- Task status workflow: pending, in-progress, completed, cancelled
- Task reassignment capability
- Task comments and activity log
- File attachments to tasks
- Task completion notes requirement
- Bulk task operations (assign, reschedule, complete)

## 3.10 Calendar & Court Date Scheduling (FR-CAL)

### FR-CAL-001: Court Date Scheduling

- Calendar event creation for court appearances with required fields
- Required fields: date, time, location (courtroom), matter, attorney attendees, event type
- Scheduling conflict detection and warning
- Warning display for overlapping or adjacent events (within 1 hour)
- Prohibition of court event deletion (cancellation only with required reason)
- Automated reminders: 7 days, 24 hours, 1 hour before event
- Cancellation reason documentation requirement

### FR-CAL-002: Calendar Views

- Multiple view options: day, week, month, agenda list
- Display all events for logged-in user
- Color-coded events by type: court hearing (red), client meeting (blue), deadline (orange), internal meeting (green)
- Event detail display on click
- Filter options: matter, event type, attendee
- Print-friendly calendar views

### FR-CAL-003: Calendar Integration

- iCal/ICS format export
- Google Calendar bidirectional sync
- Microsoft Outlook bidirectional sync
- External calendar change synchronization to LMS
- Sync conflict detection and manual resolution workflow
- Calendar subscription links (read-only)

### FR-CAL-004: Availability Management

- Attorney availability blocking (vacation, out of office, unavailable)
- Availability checking before scheduling
- Scheduling conflict prevention
- Team calendar view showing all attorneys
- Conference room and resource scheduling

## 3.11 Court E-Filing Integration (FR-EFILING)

### FR-EFILING-001: E-Filing Provider Integration

- Integration with major e-filing providers: File & ServeXpress, Odyssey File & Serve, Tyler Technologies, InfoTrack
- Secure court credential storage per user and jurisdiction (encrypted)
- Supported court and jurisdiction list maintenance
- Court-specific rules and formatting requirements retrieval
- Document validation against court formatting requirements before submission
- Provider API unavailability handling: filing queue with user alerts
- Multi-jurisdiction support with jurisdiction-specific workflows

### FR-EFILING-002: Document Filing Preparation

- PDF/A compliant document generation for court filing
- Court-required metadata application: case number, document type, party names, filing code
- Document size limit validation per court rules (typically 25-35MB)
- Multi-document filing package assembly
- Court-required cover sheet generation
- Preparation error display with specific correction instructions
- Document OCR validation (searchable text requirement)

### FR-EFILING-003: Filing Submission and Tracking

- Document submission to court via e-filing provider API
- Filing timestamp and confirmation number capture
- Filing status tracking: pending submission, submitted, pending review, accepted, rejected
- Court-stamped document storage when filing accepted
- Rejection reason display and resubmission workflow
- Email notification to filer on status changes
- Complete filing history per matter with all submission attempts
- Filing deadline compliance tracking

### FR-EFILING-004: Filing Fee Calculation

- Filing fee schedule retrieval from e-filing provider
- Total filing fee calculation based on document types and counts
- Fee breakdown display before submission
- Payment processing through e-filing provider
- Filing fee receipt storage with matter documents
- Automatic addition of filing fees as billable expenses to matter
- Fee waiver and exemption handling

### FR-EFILING-005: Service of Process Tracking

- Electronic service tracking for parties served via e-filing system
- Service date and method recording
- Certificate of service generation
- Incomplete service alerting
- Service record attachment to filed documents
- Proof of service storage

## 3.12 Client Portal (FR-PORTAL)

### FR-PORTAL-001: Client Access

- Secure login credentials issued to clients
- Client access restricted to own matters only
- Matter status and timeline display
- Key dates and upcoming events display
- Shared document viewing (download only)
- Information view-only (no client editing capability)
- Multi-matter access for clients with multiple cases

### FR-PORTAL-002: Client Invoice Access

- Complete invoice history display for client
- Invoice PDF download capability
- Current outstanding balance prominent display
- Payment history with transaction details
- Online payment button for unpaid invoices
- Payment plan viewing (if applicable)

### FR-PORTAL-003: Client Messaging

- Secure message sending to assigned attorney
- Email notification to attorney for new client messages
- Chronological message history display
- File attachment support up to 10MB per message
- Message read receipts
- Attorney response directly in portal

### FR-PORTAL-004: Client Document Sharing

- Client document upload capability (if enabled)
- Document sharing status (visible to attorney/client)
- Document download tracking
- Secure document access with authentication

## 3.13 Staff & Human Resources Management (FR-HR)

### FR-HR-001: Staff Information Management

- Comprehensive staff records with personal information: full name, contact details, emergency contacts
- Employment details: job title, department, employment type (full-time, part-time, contract), employment status
- Compensation information: salary, hourly rate, billable rate, overtime rate
- Qualifications tracking: bar admission, certifications, licenses, education
- Performance review and evaluation history
- Employment timeline: start date, contract end date (if applicable)
- Reporting structure and supervisor assignment
- Practice area specializations
- Employment status tracking: active, on leave, terminated
- Automatic access restriction for terminated staff

### FR-HR-002: Work Scheduling

- Attorney and staff scheduling with calendar integration
- Court dates, client meetings, and matter assignment display
- Resource allocation: staff assignment to matters with estimated hours
- Scheduling conflict detection for overlapping assignments
- Availability tracking: vacation, sick leave, personal time, out of office
- Workload balancing with capacity indicators
- Schedule views: daily, weekly, monthly, resource timeline
- Schedule export to Google Calendar and Outlook

### FR-HR-003: Leave Management

- Leave types: annual leave, sick leave, maternity/paternity leave, unpaid leave, bereavement leave
- Leave balance tracking with accrual rate calculation
- Real-time leave balance display (accrued, used, remaining)
- Leave request submission: date range, leave type, reason/notes
- Supervisor approval workflow with approve/deny actions
- Approval/denial email notifications
- Calendar integration: approved leave blocks staff availability
- Leave conflict warnings for critical matter deadlines or court dates
- Leave history with approval status and dates
- Annual leave carryover and expiration rules

### FR-HR-004: Payroll Management

- Regular hours and overtime hours calculation
- Salary and hourly rate payment processing
- Bonuses, commissions, and deduction tracking
- Tax withholding calculations based on provided tax tables
- Configurable payroll period: weekly, bi-weekly, semi-monthly, monthly
- Time tracking integration: automatic inclusion of billable and non-billable hours
- Payroll summary reports by pay period
- Individual pay stub generation: gross pay, deductions, taxes, net pay
- Year-to-date compensation summaries
- Payroll expense reports for firm financial planning
- Export files for external payroll systems: CSV, JSON formats compatible with ADP, Gusto, QuickBooks Payroll
- Direct deposit file generation (NACHA format)

### FR-HR-005: Performance Management

- Performance review templates with custom evaluation criteria
- Review scheduling: quarterly, semi-annual, annual, or custom intervals
- Self-evaluation forms for staff self-assessment
- Manager evaluation with ratings and detailed feedback
- Goal setting and objective tracking
- Performance history with past reviews and ratings
- Review reminder notifications when reviews are due
- Performance trend analysis (improvement or decline over time)
- Goal linkage to matters or billable hour targets

## 3.14 AI Statistics & Analytics (FR-AI)

### FR-AI-001: Case Outcome Predictions

- Machine learning analysis of historical matter data: case type, practice area, attorney, jurisdiction, actual outcome
- Probability predictions for outcomes: win likelihood, loss likelihood, settlement probability
- Confidence interval display indicating prediction reliability (e.g., 65% ± 10%)
- Contributing factor display: similar historical cases, jurisdiction statistics, attorney performance
- Prediction based on: firm’s historical case outcomes, case characteristics (matter type, claim amount), attorney performance in similar matters, jurisdiction-specific statistics
- Display of at least 5 comparable historical cases supporting prediction
- Disclaimer stating predictions are not legal advice
- Automatic prediction updates when new outcome data added to system

### FR-AI-002: Time Estimation Intelligence

- Historical data-based hour estimation for matter types
- Realistic timeline suggestions for case milestones
- Over-budget matter identification based on time patterns
- Optimal attorney assignment recommendations based on expertise and efficiency
- Time estimate accuracy target: within 20% of actual for 70% of matters
- Alerts when logged time exceeds estimate by 25%
- Attorney recommendations considering expertise and current utilization
- Complexity factor adjustment: claim size, number of parties, case complexity

### FR-AI-003: Revenue Forecasting

- Monthly revenue projection based on active matters and collection rates
- Payment timing prediction based on historical client payment patterns
- Revenue trend identification by practice area (growth or decline)
- At-risk matter flagging based on client payment history
- Revenue forecast display: 3-month, 6-month, 12-month projections
- Payment prediction accuracy: within 30 days for 60% of invoices
- High-risk invoice identification with 70% accuracy
- Practice area trends with percentage change metrics

### FR-AI-004: Document Intelligence

- Automatic document categorization using machine learning (85% accuracy target)
- Key information extraction: dates, party names, claim amounts, deadlines
- Relevant document suggestions from other matters based on similarity
- Missing document identification based on matter type requirements
- Automatic matter information population from extracted data
- Document recommendations displaying at least 3 relevant similar documents
- Missing document alerts at matter milestones requiring specific filings

### FR-AI-005: Intelligent Reporting Dashboard

- Anomaly detection: unusual patterns in time entries, billing, expenses (deviation >50% from normal)
- Performance benchmarking: attorney metric comparison against firm averages with percentile rankings
- Trend analysis visualization: matter volume, revenue, utilization over time (minimum 12 months historical data)
- Natural language query processing: conversational questions (e.g., "What was my collection rate last quarter?")
- Proactive alert delivery within 24 hours of significant change detection
- Natural language processing accuracy: 80% for common queries

### FR-AI-006: Model Explainability and Transparency

- Display of data points influencing each prediction (top 5 factors with weight percentages)
- Model accuracy metrics display: precision, recall, F1 score (updated monthly)
- Model version information and last training date display
- User feedback mechanism for prediction accuracy (accurate/inaccurate with optional comments)
- Prediction performance tracking over time
- Quarterly model retraining using feedback and new data
- 6-month accuracy trend reporting showing improvement or stability

## 3.15 Reporting & Analytics (FR-REPORT)

### FR-REPORT-001: Financial Reports

- Revenue report: total billed, collected, outstanding by date range
- Accounts receivable aging: invoices categorized by 0-30, 31-60, 61-90, 90+ days overdue
- Realization rate: collected amount ÷ billed amount percentage
- Matter profitability: revenue vs time cost analysis per matter
- Trust account summary: client-wise balances with total reconciliation
- Write-off and adjustment reports
- Revenue by practice area and attorney
- Collection efficiency metrics

### FR-REPORT-002: Productivity Reports

- Attorney utilization: billable hours ÷ available hours percentage
- Time breakdown by matter type and practice area
- Average matter duration from open to close by type
- Task completion rate and on-time completion percentage
- Billing cycle time: work performance date to invoice date analysis
- Non-billable time analysis and categorization
- Attorney performance comparison

### FR-REPORT-003: Matter Reports

- Active matter count by status, type, and assigned attorney
- Matter outcomes: won, lost, settled, dismissed (with percentages)
- Matter duration analysis from opening to closure
- New matter intake by source: referral, existing client, marketing channel, direct
- Matter pipeline and conversion rates
- Practice area distribution

### FR-REPORT-004: Operational Reports

- Trust account reconciliation reports
- Time entry aging (unsubmitted and unapproved time)
- Expense report summaries
- Document storage usage by matter
- User activity and login reports
- Conflict check history reports

### FR-REPORT-005: Custom Report Builder

- Drag-and-drop report builder interface
- Field selection from all system entities
- Filter and grouping options
- Calculated field creation
- Report scheduling (daily, weekly, monthly)
- Export formats: PDF, Excel, CSV
- Report sharing and permissions
- Saved report templates

## 3.16 Communication & Notifications (FR-COMM)

### FR-COMM-001: Email Notifications

- Automated email notifications for key events: new matter assignment, deadline approaching, invoice sent, payment received, task assigned
- Email templates for common communications
- Email delivery tracking
- Configurable notification preferences per user
- Bulk email capability for client communications

### FR-COMM-002: In-App Notifications

- Real-time notification center within application
- Notification categories: tasks, deadlines, approvals, messages, system alerts
- Read/unread status tracking
- Notification clearing and archiving
- Notification preferences and filtering

### FR-COMM-003: SMS Notifications

- SMS gateway integration (Twilio, Vonage)
- Critical deadline SMS reminders
- Court date reminders via SMS
- Two-factor authentication code delivery
- SMS delivery reporting
- Opt-in/opt-out management for clients

### FR-COMM-004: Client Communication Tracking

- All client communications logged automatically
- Email thread tracking
- Phone call logging with notes
- Meeting documentation
- Communication timeline view
- Communication search and filtering